FAQ

Orders

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@dropinwhimsy.com. Once an order has been processed or shipped, we may not be able to make changes.

How do I know my order was placed successfully?

After placing an order, you will receive an order confirmation email. Please check your inbox and spam folder if you do not see it right away.

Shipping

How long does shipping take?

Shipping times may vary depending on your location, shipping method, and carrier conditions. You will receive tracking information once your order has shipped.

Where can I track my order?

Once your order has shipped, you can track it using the tracking link in your shipping confirmation email. You can also visit our Track Order page for more information.

Returns

Do you accept returns?

Please review our Return Policy for details about returns, exchanges, and eligibility. If you have any questions, contact us at support@dropinwhimsy.com.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us with your order number and clear photos of the item and packaging. We will do our best to help.

Products

What are your brooches made of?

Our brooches are enamel-style accessories with metal details. Each product page includes specific design and material information when available.

How should I care for my brooch?

To keep your brooch looking its best, avoid prolonged contact with water, perfume, lotion, or harsh chemicals. Store it in a dry place when not in use.